Where do I find my FTX Unique Customer Code?

Your Unique Customer Code was sent by Kroll (the FTX claims agent) in an email titled 'Your Scheduled Claim Information and Unique Customer Code'. Check your inbox for emails from noreply@ra.kroll.com. If you cannot find it, contact Kroll support at FTXquestions@ra.kroll.com.

What information do I need to look up my FTX claim?

You need your Kroll Unique Customer Code (a string of letters and numbers) to look up your claim status and estimated value on Qredax.

Is the FTX claim lookup free?

Yes, the claim lookup and evaluation are completely free with no obligation. Qredax never charges upfront fees of any kind.

FTX Claim Calculator

Look up your FTX claim and estimate what it is worth in 2026. Enter your Customer Code to see the token breakdown and petition-date USD value used by the FTX Recovery Trust.

Find your Customer Code on the email Kroll sent you, or in your FTX claim portal at restructuring.ra.kroll.com/FTX/

Check Your FTX Claim Value

Get a Manual Evaluation →

FTX Claim -

Total Claim Value $0 Based on Nov 11, 2022 petition-date prices

Indicative Offer $0 Up to 95% · Final offer after verification

Token breakdown

Composition of your claim

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Token	Amount	Value (USD)

Disclaimer: Estimated value based on Nov 11, 2022 petition-date prices used by FTX Recovery Trust for claim valuation. Final claim value determined by the Trust. Indicative offer is non-binding and subject to verification of documents and KYC status.

Get Binding Offer →

Free evaluation. No KYC required to request.

How does this work?

Enter your Customer Code (8-digit number from Kroll email, e.g. 00224761). You can paste it with or without leading zeros.
See your claim's value based on token holdings and Nov 11, 2022 petition-date prices used by the FTX Recovery Trust.
Get an indicative Qredax offer - up to 95% of face value, settled in USDT/USDC after SAC execution.
Click "Get Binding Offer" to fill out the evaluation form. We typically respond within one business day with a specific quote for your claim.

Your FTX claim value is based on petition-date prices - the USD value of your tokens as of November 11, 2022, when FTX filed for bankruptcy - not today's market price. What you ultimately recover also depends on your claim class and the FTX Recovery Trust's recovery rate, which has reached up to 96% of allowed value for Class 5A customer claims across the distribution tranches.